top of page


General terms and conditions (GTC) and right of withdrawal for online advice and online coaching

Important consumer information

1) General regulations

The following general terms and conditions regulate the contractual relationship between customers (users of psychological online counseling and online coaching) and the consultants of Psychologists Online GbR, hereinafter referred to as "the consultants". All orders and agreements require written confirmation by the consultant, whereby the written form is also maintained by e-mail. Verbal agreements are only valid if a consultant confirms them in writing within three working days. This also applies to contract changes after the conclusion of the contract.
Conditions of the client are expressly rejected. The unchallenged acceptance of these terms and conditions is deemed to be the consent of the customer, even if he excludes the recognition of other conditions in his conditions.

2) Conclusion of consulting contracts for online consulting and online coaching and withdrawal
The customer's contractual partner is:

Dipl.-Psych. Sarah Lisa Bredero

The content on the website does not constitute an offer in the legal sense. It is merely an invitation to the customer to submit a binding offer.

Technical steps leading to the conclusion of a contract:

On the website of there is a section “to the appointment”. By clicking on the corresponding buttons there, entering their personal data and completing the ordering process by clicking on "Book an appointment", the interested party submits a binding offer to conclude a consulting contract.
The customer thereby also accepts these General Terms and Conditions. The consulting contract is only concluded when a consultant expressly accepts the offer by confirming an appointment.
If the customer fails to pay for the service, the right to the service shall lapse.

3) Content of the online offer

The consultants assume no liability for the topicality, correctness, completeness or quality of the information provided. Liability claims against the consultants, which relate to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect and incomplete information, are excluded as a matter of principle, provided that there is no demonstrable intentional or grossly negligent act on the part of the consultant fault exists.

All offers are non-binding. The consultants expressly reserve the right to change, supplement or delete parts of the pages or the entire offer without prior notice or to temporarily or permanently cease publication. You will not be liable if for any reason this website is unavailable at any time or for any period.

4) Copyright and trademark law

The consultants endeavor to observe the copyrights of the images, graphics, sound documents, video sequences and texts used in all publications, to use images, graphics, sound documents, video sequences and texts they have created themselves or to use license-free graphics, sound documents, video sequences and texts .

All brands and trademarks mentioned within the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the property rights of the respective registered owner. The conclusion that trademarks are not protected by the rights of third parties should not be drawn solely on the basis of the mere mention!
The copyright for published objects created by the consultants themselves remains solely with the authors of the pages. Reproduction or use of such graphics, sound documents, video sequences and texts in other electronic or printed publications is not permitted without the express consent of the consultant.

The client recognizes the copyright of the consultants and their documents including their content (working materials, etc.). No part of the documents, not even excerpts, may be reproduced, processed, duplicated or published without the written consent of the consultants. The documents are intended for personal use only and may not be passed on to third parties. Use is only permitted for the purposes stated in these terms and conditions.

5) Privacy, Confidential Information

The consultants undertake to maintain the strictest secrecy about all business, operational and private matters acquired in connection with the activity, even after the end of the cooperation, unless the customer releases them from this confidentiality obligation in writing.

If the opportunity for the input of personal or business data (email addresses, names, telephone numbers) is given, the input of this data takes place on an expressly voluntary basis. The consultants undertake to carefully store the personal data and information provided for the purpose of the consulting activity and to protect it against inspection by third parties. The customer is aware and agrees that the personal data required to process the order will be stored on data carriers by the consultants. The customer expressly agrees to the collection, processing and use of his personal data to fulfill the consulting order. The data will not be passed on to third parties.

For detailed information on data protection and the use of cookies, please read our Data protection.

6) Consulting and coaching

In counseling and coaching, the consultants will answer your inquiries with great care and conscientiousness. However, it is an active, self-responsible process on the part of the customer, in which the consultants see themselves as facilitators and as support for decisions and changes. The actual change work is done by the customer. Therefore, specific successes cannot be guaranteed by the consultants. Therefore, no liability can be assumed for the success of the advice, worsening of the symptoms or for possible negative consequences.

The offer does not replace psychotherapy in the conventional sense. The advice can under no circumstances replace a necessary medical diagnosis or treatment.

7) Appointments and missed appointments

If an appointment for the provision of the service by a consultant cannot be met due to force majeure, illness, accident or other circumstances for which the consultant is not responsible, the consultant is entitled to make up for the service at a new date to be agreed. This is done to the exclusion of any liability for damages. If a new date cannot be agreed between the parties within a reasonable time, the customer can withdraw without incurring any costs.

Appointments that are not kept without cancellation by the customer are deemed to have been made. Personal online counseling and online coaching appointments can be canceled free of charge up to 24 hours before the appointment, for Monday appointments up to Friday 1:00 p.m., otherwise the full fee is due. By arranging an appointment for the initial consultation, the customer accepts this regulation.

The fee will be invoiced after the consultation. The consultants are entitled to discontinue the services offered in whole or in part at any time.

8) Minimum age

Users must be at least 18 years old. In the case of underage clients, the contract must be entered into by a legal guardian.

9) Technical Conditions

The consultants assume no liability for any technical problems with the offered site including the calendar due to technical problems of the provider. The provider is liable according to the legal regulations. The consultants also assume no liability for any non-availability of the consultation due to technical problems on the part of the user with e-mail, Internet or telephone transmission. If the consultation cannot be ruled out due to technical problems on the part of the consultant, a new appointment will be made. A claim for damages by the user can only be quantified at the amount of the fee already paid.

10) Prices and terms of payment

The consultants apply the small business regulation of § 19 UStG. Sales tax is therefore not shown. The prices are net prices. For entrepreneurs working abroad, the tax burden can be reversed, in which case the prices are gross.

The prices on the website that are current at the time the order is placed apply.
Payment is due without deduction upon receipt of the invoice. In cases where a consultant issues an invoice, the invoice amounts are to be paid immediately upon receipt of the invoice. In the event of non-payment of the purchase price, the customer is automatically in default two weeks after the due date.
In the event of default of payment, the customer as a consumer is obliged to pay default interest of 5% above the base interest rate.

Payments are generally to be made free of charge for the recipient. This also applies to payments from abroad and even if a transaction fee is incurred. The costs of payment transactions are always borne by the initiator of the transaction.

11) Disclaimer

The content and documents of online advice and online coaching, as well as information and advice, are carefully selected and carried out based on the current state of knowledge. However, the consultants assume no liability for the correctness, topicality and completeness of the documents, information and advice. The consultants assume no liability for the utilization of the knowledge acquired. All opinions and information are for the sole purpose of informing the customer and do not constitute any liability.

The contracts concluded by the consultants are service contracts, unless expressly agreed otherwise. The object of the contract is therefore the provision of the agreed services, not the achievement of a specific result. In particular, the consultants do not owe a specific economic and health result. Opinions, information, advice and recommendations prepare the customer's decision. In no case can you replace them.

The consultants are not liable for the failure of communication networks, for the functionality of data networks, servers or data lines to their data center and the constant availability of your website.
The consultants are only liable for damage caused by them intentionally or through gross negligence.
Compensation for damages for the violation of essential contractual obligations is limited to the foreseeable damage typical of the contract, with regard to the extent to the direct financial loss, with regard to the amount to the foreseeable damage.

12) Validity of this disclaimer

This disclaimer of liability is to be regarded as part of the website from which reference was made to this page. If parts or individual formulations of this text do not, no longer or not completely correspond to the applicable legal situation, the remaining parts of the document remain unaffected in their content and validity.

13) Consumer's right of withdrawal

As a consumer, you have the right to withdraw from the contract. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB).

Right of withdrawal

You can revoke your contract declaration within two weeks in text form (letter, email) without giving reasons. The cancellation period begins after receipt of this instruction, but not before the conclusion of the contract and not before fulfillment of the information obligations according to § 312d paragraph 1 BGB in conjunction with Article 246a EGBGB as well as our obligations according to § 312i paragraph 1 BGB in conjunction with Article 246c EGBGB. Sending the cancellation in good time is sufficient to meet the cancellation deadline. The revocation must be sent to:


Sarah Lisa Bredero

Consequences of revocation

In the event of an effective revocation, the services received by both parties are to be returned and any benefits (e.g. interest) surrendered. If you cannot return the service received to the consultant in whole or in part, or only in a deteriorated condition, you may have to pay compensation for the value. This can mean that you still have to fulfill the contractual payment obligations for the period up to the revocation. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation notice, for your contractual partner when it is received.

special instructions

Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal.

14) References and Links

In the case of direct or indirect references to external websites ("hyperlinks"), which are outside the area of responsibility of the consultants, liability would only come into effect if the consultants were aware of the content and it was technically possible and reasonable for them to prevent the use of illegal content.

The consultants hereby expressly declare that no illegal content was discernible on the linked pages at the time the link was created. The consultants have no influence whatsoever on the current and future design, the content or the authorship of the linked/connected pages. He therefore hereby expressly distances himself from all content on all linked / connected pages that were changed after the link was created. This statement applies to all links and references set within our own website as well as to third-party entries in guest books, discussion forums, link directories, mailing lists and all other forms of databases set up by the consultants, the content of which can be accessed externally. The provider of the page to which reference is made is solely liable for illegal, incorrect or incomplete content and in particular for damage resulting from the use or non-use of such information, not the person who merely refers to the respective publication via links.

15) Contact

To contact us regarding data protection, the customer can contact the contact person given in the imprint or use the contact form.

bottom of page